Terms of use

TourniBase provides web-based admission tools for youth sports tournament events. The current product helps event organizers sell digital admission passes, send pass links to buyers, and validate those passes at the gate.

The event organizer is the seller and merchant of record for admission orders. Organizers control their event details, dates, venue information, ticket types, pricing, admission rules, refund decisions, and gate operations. Buyers should contact the event organizer for event-specific questions.

Each pass is valid only for the event, date, and ticket type shown. Do not post pass links publicly, resell them without permission, or try to reuse a pass after it has already been scanned.

TourniBase may block duplicate, invalid, voided, expired, or refunded passes to protect the event gate.

Card payments are processed through the event organizer’s connected Stripe account. Stripe controls bank payout timing. TourniBase does not store full card numbers. Under the director-free payment setup, TourniBase covers ordinary payment processing and the organizer keeps the base ticket price on completed sales, before refunds or disputes. Historical orders keep the processing arrangement and fees recorded when they were purchased; a later plan change does not reprice them.

Buyers pay any TourniBase service fee in addition to the ticket price. The ticket subtotal, service fee, and total are shown before checkout. Stripe transfers the service fee to TourniBase as an application fee; it does not reduce the organizer’s ticket price. The fee supports online ticketing, mobile passes, and payment handling. Refund requests and decisions are handled by the event organizer, subject to the cancellation policy and applicable consumer rights. Refund timing can depend on Stripe, the card network, and the buyer’s bank.

Approved refunds return the refunded ticket’s price and its associated TourniBase buyer fee. Organizers return the corresponding ticket proceeds; TourniBase returns its fee. Under the director-free setup, TourniBase also absorbs payment-processing costs that Stripe does not return. Free for directors means ordinary completed ticket sales, not that organizers may keep proceeds from refunded or disputed sales.

A canceled event requires full refunds, including buyer fees, for its affected admission orders. Organizers must notify buyers and coordinate refunds promptly, including providing funds if ticket proceeds have already been paid out. TourniBase does not automatically detect an event cancellation or issue every cancellation refund.

Organizers are responsible for valid chargebacks caused by their event or actions, including the disputed payment and applicable dispute charges. TourniBase covers losses caused by its own errors. Stripe and card-network dispute procedures still apply. Contact support so the cause, evidence, and allocation can be reviewed; a dispute is not an instruction to issue a second refund. These terms do not limit nonwaivable consumer rights.

See the refund and dispute policy for the process and refund status guidance.

TourniBase is built to support tournament-day admission, but internet, device, payment, and third-party service issues can happen. Gate staff should have a backup support process for unusual cases.

Do not attempt to break, overload, scrape, bypass access controls, or interfere with TourniBase, its payment flow, or its scanner links.